Estudios de Administración

https://boletinfilologia.uchile.cl/index.php/EDA/issue/feed Estudios de Administración 2023-10-13T22:54:44+00:00 Sergio Olavarrieta estudios@uchile.cl Open Journal Systems Estudios de Administración [ISSN: 0717-0653, e-ISSN: 0719-0816] is an Open Access double-blind peer-reviewed business Journal published and financed on a semester basis by the Business Department of the University of Chile since 1994, created to provide an academic forum for Chilean and Latin American community business academic community. Estudios de Administración publishes empirical research papers, methodological papers, systematic literature reviews, conceptual papers, and case studies in all business disciplines in both English and Spanish. Original manuscripts not previously published elsewhere, addressing matters of Strategy, Finance, Marketing, Accounting, Operations, Innovation, Management and Development of Human Resources, Organizational Change, Information Systems, Supply Chain, Entrepreneurship and Decision-Making, among other topics, relevant for Latin American business are the main focus of publication. AIMS AND SCOPE We target a readership of Ibero-American and world scholars, graduate students, and business executives looking for new and solid knowledge in the field. We encourage authors and researchers from the academic community to present manuscripts for peer review in any of the five categories: <ul> <li class="show">Empirical research work: Results of original research projects with empirical data analysis (qualitative, quantitative and/or mixed) associated with current literature, and research replicas with consistent or non-consistent results.</li> <li class="show">Methods, methodological approaches and measuring instruments: Manuscripts presenting the use of different methodologies and the application of models in different contexts, as well as studies that validate measurement instruments, bibliometrics, meta-analysis, or verifications of experimental procedures, which can be replicated are welcomed.</li> <li class="show">Literature reviews: Contemporary articles that conceptually and theoretically synthesize, integrate or advance different scopes in business administration disciplines, particularly in Latin America and emerging countries.</li> <li class="show">Teaching cases: Research articles based on real business situations, designed to instruct students in the faculties of administration and business, providing organizational experiences subject to reality, which allow the application of theoretical propositions and combine them with practical simulations and decision making.</li> <li class="show">Connection to practice: Studies that respond to the growing need for a greater focus on how business management and administration function, or on the way in which practitioners carry out their work in organizational practice. Research approaches such as Strategy-as-Practice (SAP), Marketing-as-Practice (MAP), Innovation-as-Practice (IAP), Entrepreneurship-as-Practice (EAP), etc. are welcome.</li> </ul> In all cases, contributions are double-blind reviewed, and are judged by their merit, rigor, relevance and potential impact on the literature in the region and emerging markets. Cordially, Sergio Olavarrieta Chief Editor. Associate Professor of Business. University of Chile. https://boletinfilologia.uchile.cl/index.php/EDA/article/view/68815 The dynamics between trade openness and innovation The case of the Uruguayan exporting company 2022-12-20T12:06:00+00:00 Luis Silveira luis.silveira@ucu.edu.uy Nicolás Albertoni nalbertoni@ucu.edu.uy

This document attempts to investigate whether the level of trade openness has an influence on the probability that Uruguayan manufacturing companies carry out innovation activities. It is shown that the level of commercial openness, considered this as the percentage of exports in the level of total sales, positively influenced the innovation activities carried out by the Uruguayan manufacturing companies, in particular the activities that had to do with R&D, both internal and external, intellectual property, engineering and design, marketing and brand management and management of the innovation itself. It also emerged from the research that the existence of formal R&D units and state support also positively influenced the probability that the companies were innovative.

2023-06-30T00:00:00+00:00 Copyright (c) 2024 Estudios de Administración https://boletinfilologia.uchile.cl/index.php/EDA/article/view/69410 Factors Affecting Human Resource Information Systems’ Effectiveness in the South African Public Health Sector 2023-03-21T18:20:45+00:00 Emmanuel Udekwe emmaudekwe@gmail.com

Systems for managing human resources such as Human Resource Information Systems (HRIS) are thought of as change enablers that help organisations gain a competitive edge. The health sector has a significant need for efficient HR practices, which often stimulates several research projects. It is interesting to note that despite the focus of researchers and practitioners on the advantages of using an HRIS in the health sector, it is still not clear how this system can be used to its full potential to support workforce sustainability and retention in South Africa's public health sector. Based on this, the research seeks to determine why South Africa's public health sector has not yet adopted a successful HRIS. A partially integrated mixed-method research was conducted through a qualitative and a quantitative examination of the information gathered from four (4) selected hospitals in the Western Cape Province of South Africa. The questionnaire was completed by forty-six (46) persons, while forty-one (41) people were interviewed. According to the findings, an outdated HRIS named Persal is the HRIS used in the South African public health sector while organisational structures obstruct the system's complete deployment. The requirement of significantly addressing these organisational structural limitations in order to increase system utilisation and employee engagement is a key conclusion of our results with suggested ideas.

2023-06-30T00:00:00+00:00 Copyright (c) 2024 Estudios de Administración https://boletinfilologia.uchile.cl/index.php/EDA/article/view/71658 Knowledge management and innovative culture: The examination of Chilean firms across industries 2023-08-17T17:58:44+00:00 Juan Acevedo jwaceved@gmail.com Iván Díaz-Molina imolina.ese@uandes.cl

The article examines the impact of knowledge management on innovative culture across industries with a sample of Chilean workers from larger firms. Through multilevel models, the study confirms that acquisition, dissemination, and responsiveness to knowledge are stronger predictors of innovative culture, comprehending how innovative cultural change could be developed through the routinization of knowledge. Moreover, the critical contribution of this research is to recognize that the relationship between KM and IC has differences across industries. Indeed, service firms have a higher impact on responsiveness to technology, and manufacturing companies are stronger in knowledge acquisition. Dissemination of knowledge is the only dimension with similar behavior among industries

2023-06-30T00:00:00+00:00 Copyright (c) 2024 Estudios de Administración https://boletinfilologia.uchile.cl/index.php/EDA/article/view/69329 Conduciendo la transformación digital en el Banco de Chile 2023-02-25T06:03:43+00:00 Felix Lizama felix.lizama@gmail.com Manuel Aranda Gutierrez marandag@bancochile.cl Pablo Bustos Faret pbustosf@bancochile.cl Ismael Oliva ioliva@unegocios.cl

El 1 de octubre de 2018, Eduardo Ebensperger, gerente general del Banco de Chile terminaba los últimos ajustes de la presentación que debía realizar al directorio. La cita era dentro de dos semanas y no debía quedar nada al azar. Entregar los argumentos válidos y convincentes para obtener la aprobación del directorio en relación con las nuevas directrices del banco era imperante. A nivel global y local en la banca se estaban produciendo cambios importantes en la forma de entregar productos y servicios, lo que sumado a nuevas en regulaciones impuestas por la Superintendencia de Bancos e Instituciones Financieras de Chile, entre el 2013 y 2016 sobre la reducción de la TMC (ver anexo Nº1, evolución de tasas máximas convencionales), generaron un gran impacto en la industria, al nivel que algunos de los principales bancos como Banco Santander y Banco BCI iniciaran procesos para cerrar sus divisiones de consumo, unidades que atendían a los segmentos de menores ingresos. Banco Chile no estaba exento de esta tendencia. Modernizar el banco y determinar la continuidad como tal de la división de consumo, CrediChile , debían evaluarse. Resultaba complejo tomar acciones, pues el compromiso de la institución en sus 125 años era con el desarrollo del país y las personas de todos los segmentos socioeconómicos, creando oportunidades para mejorar la calidad de vida y de esta forma aportar a una sociedad más inclusiva y solidaria. El vínculo con los colaboradores era clave en la gestión, de forma permanente lo fortalecían por medio de capacitaciones, programas de desarrollo, entrega de beneficios, etc. La propuesta que presentaría Ebensperger involucraba una mejora en los procesos y proveer a las sucursales del Banco de Chile con mayor tecnología con el fin de absorber las demandas de los clientes CrediChile y de todos los clientes en general, que cada vez se mostraban más interesados en un modelo de banca digital, lo que significaba eventualmente una reducción importante de sucursales y colaboradores. En aquella sesión de directorio también se debían evaluar las acciones iniciadas años atrás de un incipiente proceso de transformación digital. Ebensperger tenía varias interrogantes, pero una centraba mucho su atención ¿podría llevarse a cabo un nuevo modelo de negocio digital considerando los propios compromisos sociales y con los colaboradores que el banco tenía?

2023-06-30T00:00:00+00:00 Copyright (c) 2024 Estudios de Administración https://boletinfilologia.uchile.cl/index.php/EDA/article/view/70222 Traditional and positive mental maps for Latin American leadership 2023-04-20T20:54:29+00:00 Jeffrey MCCLELLAN jlmcclellan@frostburg.edu

As external models of leadership — commonly used in Latin America — are not always culturally relevant to the region, this article explores how Robert Quinn’s (2015) traditional and positive mental maps for organizational leadership can be adapted for use in the Latin American context. Quinn’s model is outlined and discussed and is followed by an exploration of the cultural differences between the U.S. and Latin America that would require adaptation The author then reviews the research on traditional and alternative approaches to leadership in Latin America and proposes alternative mental maps for the region.

2023-06-30T00:00:00+00:00 Copyright (c) 2024 Estudios de Administración https://boletinfilologia.uchile.cl/index.php/EDA/article/view/72295 Fandom and sport practicing: should be align but have separated 2023-10-13T22:54:44+00:00 José Francisco Navarro Picado jose.navarro_p@ucr.ac.cr

Introduction: The practice of sport is widely associated with physical and mental well-being, and at the same time sports fandom have proven to satisfy identity needs and a sense of belonging. The practice of sport should be aligned with the sport fandom, however, for some individuals, this does not seem to work that way. Objective: The main objective of this research is to understand the behavior of Costa Ricans around sports, and thus be able to identify their active lifestyle and fandom patterns. Method and technique: An exploratory study was proposed through a survey that included 403 participants. The data was collected within the Greater Metropolitan Area (GAM) under the interception methodology. Results: Only 54% of Costa Ricans say they practice sports, and 61% say they are fans of a sports club or league. However, there is a misalignment between practicing sports and fandom, where 1 in 3 Costa Ricans does one but not the other, and an additional 25% do not do either. Conclusions: The behavior of Costa Ricans regarding sports is diverse. There are individuals who practice sports intensely, and those who are very fond of it, and at the same time we have those who do not link the practicing sports with fandom. There are various aspects of pending work, both for organizations that encourage citizens to lead more active lives, and for sports organizations that require more fans committed to their favorite team.